# Helpline **URL:** https://community.swiftype.com/c/helpline/20.md [Latest](https://community.swiftype.com/latest.md) · [Categories](https://community.swiftype.com/categories.md) · [Tags](https://community.swiftype.com/tags.md) --- ## [About the Helpline category](https://community.swiftype.com/t/about-the-helpline-category/188)
**Author:** [@system](https://community.swiftype.com/u/system)\ **Replies:** 0\ **Last updated:** [April 20, 2016, 7:18pm UTC](https://community.swiftype.com/t/about-the-helpline-category/188 "2016-04-20T19:18:49Z")
Have a question about your Swiftype installation? Need help brainstorming the most effective way to implement your search engine? Ask here! --- ## [How to add query parameter before #stq= fragment](https://community.swiftype.com/t/how-to-add-query-parameter-before-stq-fragment/468)
**Author:** [@m51](https://community.swiftype.com/u/m51)\ **Replies:** 7\ **Last updated:** [November 26, 2018, 9:41pm UTC](https://community.swiftype.com/t/how-to-add-query-parameter-before-stq-fragment/468 "2018-11-26T21:41:16Z")
Google Analytics doesn’t track HTML fragments (the portion of the url after the #). However the Swiftype search url looks like www.example.org/search/#stq=test&stp=1. The Google Analytics tutorial here: How to use Swift… --- ## [I need to know the crawler ip range](https://community.swiftype.com/t/i-need-to-know-the-crawler-ip-range/936)
**Author:** [@it-sw](https://community.swiftype.com/u/it-sw)\ **Replies:** 0\ **Last updated:** [November 21, 2018, 11:11am UTC](https://community.swiftype.com/t/i-need-to-know-the-crawler-ip-range/936 "2018-11-21T11:11:26Z")
I want to test site search for our new website. This website not not public yet. I have to set rules to our firewall for your crawler (ip range) to index our site. --- ## [Swiftype - Multi search - search query length more than 64 characters](https://community.swiftype.com/t/swiftype-multi-search-search-query-length-more-than-64-characters/911)
**Author:** [@vinothinibj\_3](https://community.swiftype.com/u/vinothinibj_3)\ **Replies:** 3\ **Last updated:** [October 31, 2018, 12:24pm UTC](https://community.swiftype.com/t/swiftype-multi-search-search-query-length-more-than-64-characters/911 "2018-10-31T12:24:32Z")
We are integrating Swiftype app search in our Ruby on Rails application. GitHub - swiftype/swiftype-app-search-ruby: Swiftype App Search Ruby Client - Using this gem. Sample query structure is \[{:query=>""Accounting … --- ## [Simple Domain Filter using Javascript V2](https://community.swiftype.com/t/simple-domain-filter-using-javascript-v2/880)
**Author:** [@maurice](https://community.swiftype.com/u/maurice)\ **Replies:** 2\ **Last updated:** [October 6, 2018, 7:38am UTC](https://community.swiftype.com/t/simple-domain-filter-using-javascript-v2/880 "2018-10-06T07:38:12Z")
I’m trying to create a simple search filter. We have a search box that crawls the entire site, I’d like a way to filter just the URLs /comments/\[comment\_id\]/, which are our Forum threads. I was told this can only be don… --- ## [Drupal- Ajax Conflict](https://community.swiftype.com/t/drupal-ajax-conflict/874)
**Author:** [@karamveer.singh](https://community.swiftype.com/u/karamveer.singh)\ **Replies:** 0\ **Last updated:** [September 25, 2018, 10:01am UTC](https://community.swiftype.com/t/drupal-ajax-conflict/874 "2018-09-25T10:01:37Z")
Hi Support, We’re using Swiftype install code-embedded in our Drupal-website. Swiftype search working fine but drupal-ajax stopped working. Whenever I try Ajax-filter its prompted error → ’ An error occurred while atte… --- ## [Can you use wild cards (\*) or blank/null values when filtering?](https://community.swiftype.com/t/can-you-use-wild-cards-or-blank-null-values-when-filtering/426)
**Author:** [@mzens](https://community.swiftype.com/u/mzens)\ **Replies:** 6\ **Last updated:** [September 7, 2018, 7:26pm UTC](https://community.swiftype.com/t/can-you-use-wild-cards-or-blank-null-values-when-filtering/426 "2018-09-07T19:26:31Z")
I need to be able to filter by a wildcard or if the field is blank. Is this possible? $('.element').swiftypeSearch({ ... filters: { page\_type: \['\*', 'resource', ''\], } ... }); --- ## [Scoping and autocomplete](https://community.swiftype.com/t/scoping-and-autocomplete/841)
**Author:** [@elitzure](https://community.swiftype.com/u/elitzure)\ **Replies:** 0\ **Last updated:** [September 6, 2018, 10:01am UTC](https://community.swiftype.com/t/scoping-and-autocomplete/841 "2018-09-06T10:01:21Z")
Hi. i have 2 questions. i would like to use swiftype as much as possible with the ui management in this site. i would like to be able to be in a subsite and get results only from that site. possible? is there a way t… --- ## [Search term with special characters like Hyphen or Dot returns highlighted text undefined](https://community.swiftype.com/t/search-term-with-special-characters-like-hyphen-or-dot-returns-highlighted-text-undefined/753)
**Author:** [@roblox.search](https://community.swiftype.com/u/roblox.search)\ **Replies:** 0\ **Last updated:** [June 25, 2018, 6:07pm UTC](https://community.swiftype.com/t/search-term-with-special-characters-like-hyphen-or-dot-returns-highlighted-text-undefined/753 "2018-06-25T18:07:51Z")
Hi Team, We are using jquery search and autocomplete plugin where search plugin configuration is as follows: $("#st-search-page-input").swiftypeSearch({ engineKey: "\*\*\*\*\*\*", renderFunction: customRenderFunction… --- ## ["Invalid JSON encoding" error when POST to app-search document endpoint with non-ASCII unicode character](https://community.swiftype.com/t/invalid-json-encoding-error-when-post-to-app-search-document-endpoint-with-non-ascii-unicode-character/741)
**Author:** [@larry.chevres](https://community.swiftype.com/u/larry.chevres)\ **Replies:** 0\ **Last updated:** [June 19, 2018, 1:18pm UTC](https://community.swiftype.com/t/invalid-json-encoding-error-when-post-to-app-search-document-endpoint-with-non-ascii-unicode-character/741 "2018-06-19T13:18:43Z")
When I send a POST to the App Search documents endpoint if any of my fields contain non-ascii characters such as smartquotes, emoji, or foreign languages, I receive a “Invalid JSON encoding” error in response even if I s… --- ## [Issues with support?](https://community.swiftype.com/t/issues-with-support/727)
**Author:** [@svetlana](https://community.swiftype.com/u/svetlana)\ **Replies:** 1\ **Last updated:** [June 13, 2018, 11:27pm UTC](https://community.swiftype.com/t/issues-with-support/727 "2018-06-13T23:27:36Z")
Is anyone else having issues with the support? They used to be very responsive to requests but I can not get in touch with anyone from the Swiftype! After switching from http to https the search stopped working. It lo… --- ## [Do I need to add the Swiftype install code for Google Analytics?](https://community.swiftype.com/t/do-i-need-to-add-the-swiftype-install-code-for-google-analytics/630)
**Author:** [@oliver.burkhalter](https://community.swiftype.com/u/oliver.burkhalter)\ **Replies:** 1\ **Last updated:** [March 27, 2018, 10:15pm UTC](https://community.swiftype.com/t/do-i-need-to-add-the-swiftype-install-code-for-google-analytics/630 "2018-03-27T22:15:04Z")
Hi, In How can I use Google Analytics with Swiftype? you talk about the “Swiftype install code”. I’m not very sure if I still need to add this additional JS snippet to my webpage, this “Swiftype install code” or if it i… --- ## [Would love some help :)](https://community.swiftype.com/t/would-love-some-help/609)
**Author:** [@steph](https://community.swiftype.com/u/steph)\ **Replies:** 1\ **Last updated:** [March 15, 2018, 7:09pm UTC](https://community.swiftype.com/t/would-love-some-help/609 "2018-03-15T19:09:30Z")
Hi there, I am trying to restrict the swiftype search paramaters to display only published and public pages, but I’m worried I’m going to mess it up. (I am not a developer or coder and should not be left alone with word… --- ## [Adding Swiftype search in MadCap Flare output?](https://community.swiftype.com/t/adding-swiftype-search-in-madcap-flare-output/276)
**Author:** [@cgulliver](https://community.swiftype.com/u/cgulliver)\ **Replies:** 4\ **Last updated:** [March 2, 2018, 6:58pm UTC](https://community.swiftype.com/t/adding-swiftype-search-in-madcap-flare-output/276 "2018-03-02T18:58:48Z")
Has anybody had success using Swiftype search in their MadCap Flare output? The script installation code causes a bug with the TopNav output (the hamburger menu navigation sporadically breaks and so does the native sear… --- ## [Faceted search results - MadCap Flare site](https://community.swiftype.com/t/faceted-search-results-madcap-flare-site/606)
**Author:** [@etienne.lepine](https://community.swiftype.com/u/etienne.lepine)\ **Replies:** 0\ **Last updated:** [March 2, 2018, 5:50pm UTC](https://community.swiftype.com/t/faceted-search-results-madcap-flare-site/606 "2018-03-02T17:50:34Z")
I’m struggling to get faceted search results working. My site is built in MadCap Flare, which might be part of the problem. Search works from content pages. The problems are that the full list of results doesn’t display… --- ## [How to stop redirection with blank search term](https://community.swiftype.com/t/how-to-stop-redirection-with-blank-search-term/579)
**Author:** [@tmrony](https://community.swiftype.com/u/tmrony)\ **Replies:** 1\ **Last updated:** [February 20, 2018, 8:49am UTC](https://community.swiftype.com/t/how-to-stop-redirection-with-blank-search-term/579 "2018-02-20T08:49:25Z")
How can I stop redirection when I press in the search field? I want to stop it because pressing enter without entering anything in the field redirects to the result page and shows all the result. I want the redirection… --- ## [View More Results - Autocomplete dropdown](https://community.swiftype.com/t/view-more-results-autocomplete-dropdown/572)
**Author:** [@iidx036](https://community.swiftype.com/u/iidx036)\ **Replies:** 0\ **Last updated:** [February 14, 2018, 1:11pm UTC](https://community.swiftype.com/t/view-more-results-autocomplete-dropdown/572 "2018-02-14T13:11:35Z")
Hi, Is it possible to add a “View more results \>\>\>” clickable link on the bottom of the dropdown after the results on the autocomplete dropdown? I’m finding customers are seeing only what the dropdown offers then chang… --- ## [Giving priority to Wordpress Pages over posts](https://community.swiftype.com/t/giving-priority-to-wordpress-pages-over-posts/504)
**Author:** [@ira](https://community.swiftype.com/u/ira)\ **Replies:** 0\ **Last updated:** [November 20, 2017, 5:40pm UTC](https://community.swiftype.com/t/giving-priority-to-wordpress-pages-over-posts/504 "2017-11-20T17:40:16Z")
On my site, www.diamonds.pro, our most important articles are pages, and our less important articles are posts. We want to be able to give pages more weight in search results than pages. When we previously used Google S… --- ## [Style not properly loading anymore](https://community.swiftype.com/t/style-not-properly-loading-anymore/483)
**Author:** [@cco](https://community.swiftype.com/u/cco)\ **Replies:** 1\ **Last updated:** [November 7, 2017, 12:13am UTC](https://community.swiftype.com/t/style-not-properly-loading-anymore/483 "2017-11-07T00:13:32Z")
Hi, here at antiaginggroupbarcelona.com the suggestions are not loading with the right style, as before, why would this happen? We haven’t installed any new plugin. The site is updated with latest version on WP, hosted o… --- ## [New Swiftype code to install earch engine not working](https://community.swiftype.com/t/new-swiftype-code-to-install-earch-engine-not-working/466)
**Author:** [@adi.roiban](https://community.swiftype.com/u/adi.roiban)\ **Replies:** 0\ **Last updated:** [October 21, 2017, 8:55am UTC](https://community.swiftype.com/t/new-swiftype-code-to-install-earch-engine-not-working/466 "2017-10-21T08:55:41Z")
Hi, We already have Swiftype intalled on our website for some time. However, we are making tweaks to the installation and have noticed that a new search engine code is generated: The difference being is: s.swiftypecdn… --- ## [Possible to weight based on Category?](https://community.swiftype.com/t/possible-to-weight-based-on-category/408)
**Author:** [@cmsdev](https://community.swiftype.com/u/cmsdev)\ **Replies:** 1\ **Last updated:** [August 4, 2017, 5:38pm UTC](https://community.swiftype.com/t/possible-to-weight-based-on-category/408 "2017-08-04T17:38:42Z")
I have Swiftype implemented here: Search Results - BMC Software Problem: Search results with are not weighted correctly. Communities, Marketplace, and other tertiary content is outranking our primary site content. For P… --- ## [How to get data on click-throughs?](https://community.swiftype.com/t/how-to-get-data-on-click-throughs/253)
**Author:** [@dmorrow](https://community.swiftype.com/u/dmorrow)\ **Replies:** 6\ **Last updated:** [May 10, 2017, 2:27pm UTC](https://community.swiftype.com/t/how-to-get-data-on-click-throughs/253 "2017-05-10T14:27:27Z")
Is there an API I can call, to get the trending click-throughs? Basically like trending search terms, but this one would return objects that were actually clicked on. I need an API for this, so I can use it in my app. … --- ## [Linking Search Results to Third-Party Sites](https://community.swiftype.com/t/linking-search-results-to-third-party-sites/239)
**Author:** [@carlsonec](https://community.swiftype.com/u/carlsonec)\ **Replies:** 2\ **Last updated:** [April 27, 2017, 3:39pm UTC](https://community.swiftype.com/t/linking-search-results-to-third-party-sites/239 "2017-04-27T15:39:36Z")
Is there a way to create search results (and link to content outside of site) for content that doesn’t exist on our website? For example, we don’t sell a particular product but we have a partnership with another company … --- ## [How to index private pay-wall content](https://community.swiftype.com/t/how-to-index-private-pay-wall-content/342)
**Author:** [@maurice](https://community.swiftype.com/u/maurice)\ **Replies:** 1\ **Last updated:** [April 14, 2017, 11:47pm UTC](https://community.swiftype.com/t/how-to-index-private-pay-wall-content/342 "2017-04-14T23:47:34Z")
Hello, I’m wondering if the API supports private non-public content? Our site has a pay-wall, so 99% of the content, thounsands of pages, are not available to the public/search crawlers. Is it possible to add this sort… --- ## [Load without a stylesheet, or use a custom stylesheet?](https://community.swiftype.com/t/load-without-a-stylesheet-or-use-a-custom-stylesheet/341)
**Author:** [@maurice](https://community.swiftype.com/u/maurice)\ **Replies:** 1\ **Last updated:** [April 14, 2017, 7:26pm UTC](https://community.swiftype.com/t/load-without-a-stylesheet-or-use-a-custom-stylesheet/341 "2017-04-14T19:26:35Z")
Hey, I have a few questions about our Swiftype search engine, live test version available here. I quickly hacked in some basic CSS. Is it possible to load swiftype with no CSS, the way Google GSS V1 API used to let y… --- ## [Doing Empty Searches with jQuery plugin](https://community.swiftype.com/t/doing-empty-searches-with-jquery-plugin/321)
**Author:** [@joshuabalentine](https://community.swiftype.com/u/joshuabalentine)\ **Replies:** 0\ **Last updated:** [March 2, 2017, 6:56pm UTC](https://community.swiftype.com/t/doing-empty-searches-with-jquery-plugin/321 "2017-03-02T18:56:53Z")
Is there a way to perform empty searches with the jQuery search plugin? From what I see, it is driven from the stq hash parameter and only does a search when it has a truthy js value. I’m using it as a product search t… --- ## [Options to filter in default installation](https://community.swiftype.com/t/options-to-filter-in-default-installation/301)
**Author:** [@joshuabalentine](https://community.swiftype.com/u/joshuabalentine)\ **Replies:** 1\ **Last updated:** [January 9, 2017, 11:47pm UTC](https://community.swiftype.com/t/options-to-filter-in-default-installation/301 "2017-01-09T23:47:03Z")
I have a search engine installed on a site that has a dedicated search page. I’m working towards adding some content to the site that will need filtered in the search results. I’ve noticed with the default installation … --- ## [Dynamically Added Meta Data Indexing](https://community.swiftype.com/t/dynamically-added-meta-data-indexing/280)
**Author:** [@dhiraj.k.s](https://community.swiftype.com/u/dhiraj.k.s)\ **Replies:** 1\ **Last updated:** [October 10, 2016, 11:36pm UTC](https://community.swiftype.com/t/dynamically-added-meta-data-indexing/280 "2016-10-10T23:36:31Z")
I have a SPA forum, and want to add and remove meta tags based on the topic selected. I used native javascript to do this task and everything is working as expected. But swiftype crawler is not able to fetch those condit… --- ## [Meta tag for multi-value string field](https://community.swiftype.com/t/meta-tag-for-multi-value-string-field/251)
**Author:** [@nyulibs](https://community.swiftype.com/u/nyulibs)\ **Replies:** 1\ **Last updated:** [July 13, 2016, 10:45pm UTC](https://community.swiftype.com/t/meta-tag-for-multi-value-string-field/251 "2016-07-13T22:45:12Z")
We’re trying to make an enum field searchable. Since the documentation states that only string and text are searchable, we’re creating a new field with type string that has multiple values. We’ve set this field via the … --- ## [How to disable image preview in search result?](https://community.swiftype.com/t/how-to-disable-image-preview-in-search-result/230)
**Author:** [@sayzlim](https://community.swiftype.com/u/sayzlim)\ **Replies:** 1\ **Last updated:** [May 26, 2016, 11:30pm UTC](https://community.swiftype.com/t/how-to-disable-image-preview-in-search-result/230 "2016-05-26T23:30:36Z")
Is there any option to disable image from showing up in the search result by adding simple setting in the script like this one? Swiftype.disableAutocomplete = true; The preview is at https://sayzlim.net/search/#stq=cho… [Next page](https://community.swiftype.com/c/helpline/20.md?page=1)